PRIVACY POLICY

Community Health Worker (CHW) Certificate Program

Effective Date: 1/1/2025

The Community Health Worker (CHW) Certificate Program ("Program," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained from students, visitors, and participants.

By using our website, enrolling in our Program, or providing personal information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you:

• Register for the Program

• Purchase a course

• Complete enrollment forms

• Contact us

• Request information

• Participate in surveys or evaluations

Information collected may include:

• Full Name

• Email Address

• Phone Number

• Mailing Address

• Payment Information

• Course Progress Information

• Certificate Information

• Other information you choose to provide

2. How We Use Your Information

We use your information to:

• Process enrollments

• Provide access to course materials

• Communicate with students

• Issue certificates

• Provide customer support

• Improve course content and services

• Send course-related updates

• Maintain records of course completion

• Comply with legal obligations

We only use information for legitimate educational and business purposes.

3. Payment Information

Payments may be processed through secure third-party payment processors.

We do not store complete credit card numbers or payment account information on our systems.

Payment information is handled according to the security standards of the payment processor used.

4. Student Records

We may maintain records related to:

• Enrollment

• Course participation

• Assessment completion

• Certificate issuance

• Student communications

These records help verify completion status and provide student support.

5. Email Communications

By enrolling in the Program, you may receive emails related to:

• Enrollment confirmation

• Course access information

• Program updates

• Certificate notifications

• Student support

We may also send occasional information regarding future educational opportunities.

You may unsubscribe from non-essential communications at any time.

6. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only:

• When required by law

• To protect legal rights

• With service providers assisting in course delivery

• With payment processors to complete transactions

• With your consent

We limit information sharing to what is reasonably necessary.

7. Data Security

We take reasonable measures to protect personal information from:

• Unauthorized access

• Disclosure

• Misuse

• Loss

• Alteration

While we strive to protect information, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website performance

• Analyze website traffic

• Enhance user experience

Cookies do not typically identify individuals directly but may help us understand how visitors use our website.

Users may adjust browser settings to manage cookie preferences.

9. Third-Party Services

Our website or Program may use third-party services including:

• Payment processors

• Learning management systems

• Email service providers

• Website analytics tools

These providers may have their own privacy policies and security practices.

We encourage users to review the privacy policies of any third-party services they interact with.

10. Retention of Information

We may retain student information for purposes including:

• Certificate verification

• Recordkeeping

• Legal compliance

• Program administration

Information is retained only as long as reasonably necessary for these purposes.

11. Your Rights

Depending on applicable laws, you may have rights regarding your personal information, including:

• Accessing information we hold

• Requesting corrections

• Requesting deletion where legally permitted

• Requesting information about data usage

Requests may be submitted using the contact information provided below.

12. Children's Privacy

This Program is intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes become effective upon posting the updated version.

Continued use of the Program following changes constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Program Administration

Email: [email protected]

Acknowledgment

By enrolling in or participating in the Community Health Worker Certificate Program, you acknowledge that you have read and understand this Privacy Policy and consent to the collection and use of information as described herein.